Refund & Exchange Policy

At My Dreams Collection, every product is meticulously inspected by our expert team and carefully packaged according to our special packaging procedures. Customer satisfaction is our top priority, and we highly value all feedback regarding our products.

Order Cancellation Policy

• Cancellation Window: You may cancel your order by 4:00 PM on the same business day.
• Request Channels:
  • Phone: +90 532 501 3022
  • Email: info@mydreamscollection.com
• Required Information:
  • Full Name
  • Order Number
  • Reason for Cancellation (optional)
• You will be notified once your cancellation is confirmed.

Exchange Policy

• Exchanges are only valid for products with manufacturing defects.
• Products must be unused, undamaged, and returned with their original tag and invoice.
• All claims are reviewed by our Quality Control Team within 5 business days.
• Upon approval, a replacement product will be shipped as soon as possible.
• Important: Please contact our customer service team before returning any item.

Return Policy

• Our evening gowns and dresses are made to order and classified as custom products.
• As per the Consumer Protection Law, returns are not accepted for custom-made products.
• Always contact customer service before attempting any return. Unapproved returns may be rejected.

Customer Service

Phone: +90 532 501 3022 (Weekdays 09:00–18:00)
Email: info@mydreamscollection.com

Our team is happy to assist with any questions. You can also get details on quality control processes and review results.

Important Notes

• Please inspect the package contents immediately upon delivery.
• In case of any issues, contact our support team as soon as possible.
• Exchange requests must be clearly noted on the invoice.
• Return the product in its original packaging to avoid damage in transit.

This policy has been created to ensure a transparent shopping experience and to protect your rights as a customer. All conditions are compliant with the Consumer Rights Law.